Saturday, Sep 21, 2024

I ate at the fastest-growing restaurant chain in US — the celebrity-backed Dave's Hot Chicken — and saw why it could be unstoppable

The grease-stained receipts show the spice level of each tender.
  • Dave's Hot Chicken was named the fastest-growing chain in the US last year by market research firm Technomic.
  • The chain, backed by celebrities Drake and Samuel L. Jackson, sells Nashville-style hot chicken tenders and sliders, as well as crinkle-cut fries and macaroni and cheese.
  • I tried all spice levels, except the Reaper, seasoned with the hottest chili in the world. Those who dare try the palate-scorching Reaper must sign a waiver.
In 2022, Dave's Hot Chicken was named the fastest growing chain in the US.

Dave’s Hot Chicken tenders
The Nashville-style hot chicken chain began its fast ascent in 2021. It started the year with seven locations.

Dave’s Hot Chicken exterior
A Dave's Hot Chicken in Anaheim, California.
The chain finished 2021 with 40 stores. Sales grew by 262% to $79.6 million. In 2022, the fast-casual brand opened 62 restaurants, including its first location in Manhattan.

Dave's Hot Chicken NYC

Source: Technomic

The concept was founded in 2017 by stand-up comedian Arman Oganesyan, Dave Kopushyan and brothers Tommy and Gary Rubenyan. The first location was a pop-up restaurant set up in a parking lot in East Hollywood, California.

Dave's Hot Chicken early days
The founders promoted the pop-up on Instagram.
The founders loved fried chicken, so they decided on a Nashville-style hot chicken concept. Dave Kopushyan, who previously worked as a sous chef at celebrity chef Thomas Keller's Bouchon, developed the recipes.

Early days of Dave's Hot Chicken
Dave Kopushyan, dressed in a red apron, worked in fine dining.
Dave's Hot Chicken keeps its menu simple. It sells chicken tenders with soft white bread, or in a slider. Sides include fries, cheese fries, macaroni and cheese, kale slaw, sodas, and milkshakes.

Dave’s Hot Chicken menu
The chain offers seven heat options - no spice, lite mild, mild, medium, hot, extra hot, and Reaper. Medium is the most popular choice.

Dave’s Hot Chicken was named the fastest growing chain in the US last year by restaurant market research firm Technomic.
The hottest level is made with the Carolina Reaper pepper, which is the hottest pepper in the world. On the Scoville scale, the Reaper average is 1,641,183 heat units.

Dave's Hot Chicken Reaper

Source: Guinness World Records

I visited a Dave's Hot Chicken in Anaheim, California. The Los Angeles Angels and Anaheim Ducks play nearby. My intention was to try all spice levels...

Insider reporter Nancy Luna tries Dave’s Hot Chicken
Insider reporter Nancy Luna tries Dave’s Hot Chicken in Anaheim, California.
...but, I chickened out on the palate-scorching Reaper after learning I'd have to sign a "eat at your own risk" liability waiver. "Yes, it's that hot" and could cause harm or "even death," the waiver states.

Dave’s Hot Chicken Reaper waiver
A portion of the waiver states, eating the Reaper can cause harm, including, "but not limited to, bodily injury, property damage, emotional distress, or even death."
Still, Americans are obsessing over spicy hot fried chicken. Between 2019 and 2022, there's been a 52% increase in searches for hot chicken on Yelp.

Chicken Coupe
Yelp said the top 5 states with the highest searches for hot chicken are Tennessee, California, Texas, Nevada, and Kentucky.

Source: Yelp

According to DoorDash, there are an estimated 2,900 brands on its app selling Nashville hot chicken or fried spicy chicken items on menus across 28,200 stores in the US.

DoorDash
Dave's Hot Chicken went from a local hangout to a destination phenomenon in May 2017 after a rave review by popular Eater blog editor Farley Elliott. The headline: "East Hollywood's Late Night Hot Chicken Stand Might Blow Your Mind."

Eater review of DHC
In 2018, the founders opened their first brick-and-mortar location in Los Angeles.

Dave's Hot Chicken Los Angeles
Veteran restaurateur Bill Phelps, the co-founder of Wetzel's Pretzels, discovered the chain in 2018. Phelps invested and became the CEO that same year.

Bill Phelps
Bill Phelps
Phelps knows a thing or two about hot brands. He was an early investor in Blaze Pizza. The build-your-own pizza chain is backed by LeBron James and was one of the fastest-growing restaurants in the US in 2017.

Lebron James Blaze Pizza
LeBron James

Source: Nation's Restaurant News

Celebrity investors helped drive the early success of Dave's Hot Chicken. Backers include Michael Strahan, Samuel L. Jackson, Maria Shriver, Drake, and Boston Red Sox owner Tom Werner.

Michael Strahan
Michael Strahan
Los Angeles street artists Splatter Haus and Dehmq create the art at each restaurant. The restaurant's decor pays homage to the pop-up's graffiti surroundings.

Dave’s Hot Chicken decor
Each location also pays tribute to the local community. In Anaheim, California, the chain's rubber chicken mascot "Dave" is shown as a Los Angeles Angels baseball player and a Ducks hockey player.

Dave's Hot Chicken art work
The Anaheim restaurant promotes its late-night hours with a neon sign. Select locations sell beer, wine, and hard seltzers.

Dave’s Hot Chicken open late sign
Ordering at Dave's is easy, especially if you want to try different spice levels. The two-item combo allows you to pick two heat options. I sampled in ascending order, starting with no spice, lite mild, mild, and medium.

Dave's Hot Chicken ordering
The no-spice tender looks like a jumbo version of a Raising Cane's tender, which I previously considered big and juicy...

Dave’s Hot Chicken on white bread
...so I decided to compare the two. There was no comparison. Dave's tenders are much bigger and juicer than the strips at Raising Cane's, shown right.

Dave’s Hot Chicken
Dave's Hot Chicken, left, is much bigger than Raising Cane's, right.
Dave's Hot Chicken comes with its proprietary dipping sauce. It is tangy and tasty, but not as addictive as the sauce at Raising Cane's.

Dave’s Hot Chicken dipping sauce
As you go up in spice levels, the breading's red hues grow deeper. The cashier told me she can "smell" the heat levels as each meal is served.

Dave’s Hot Chicken on white bread
I like spice, but not the kind that destroys my palate. I found I could handle the medium heat. One bite of the hot and extra hot tenders was enough for me. The no-spice and lite mild versions are a safe bet for children or those leery of too much heat.

Dave’s Hot Chicken sandwich
Dave's didn't go for burning throats in the early days. Initially, they had two spice levels: mild and hot.
I passed on the Reaper, but I met a heat-loving foodie named Adam Cali, left, during my visit. He and his friend Marcus Vega both work at Angel Stadium, across the street from Dave's. Cali previously tried the Reaper.

Dave’s Hot Chicken fans
Dave's key demographic are males, ages 15 to 35.

Cali is among over 100,000 risk-takers who have signed the Reaper waiver. He told me it caused him to consume "lots" of water over 15-20 minutes. Once was enough. His go-to heat levels are now medium and hot.

Dave's Hot Chicken Reaper
Dave's labels the spice levels so there's no mistaking what you are biting into. Meals are made to order. The average check is $21.
The grease-stained receipts show the spice level of each tender.
Make sure you dip the tender in either Dave's sauce or honey. Dave's provides extra packets of honey or sauce for free.

Dave's sauce
The single tender cost $4.69. It comes with a slice of soft white bread, a traditional presentation at hot chicken joints in Nashville.

Dave’s Hot Chicken jumbo tender on white bread
I tried the chocolate shake, which was not very chocolatey. But the ice-cold shake does acts as a nice palate cleanser as you move up in spice levels.

Dave’s Hot Chicken milkshakes.
I'm a big fan of crinkle-cut fries, but these were a bit soggy. I like my fries to be super crispy. The thick-cut dill pickles, on the other hand, were crunchy and tangy.

Dave’s Hot Chicken fries and pickles
The sides at Dave's are underwhelming but I'm not a big fan of macaroni and cheese and kale slaw. The slaw works best with the slider, and the very cheesy mac dish is a solid choice for children.

Dave’s Hot Chicken sides
I did enjoy the cheese-slathered fries. Make sure you drizzle the fries in Dave's sauce.

Dave’s Hot Chicken fries
Overall, I preferred the sliders over the tenders. For spice-leery hot chicken novices, I would recommend ordering the lite mild or mild.

Insider reporter Nancy Luna tries Dave’s Hot Chicken
Insider reporter Nancy Luna tries Dave’s Hot Chicken
The soft spongy potato buns layered with the spicy tender, crinkle-cut pickles, slaw, and Dave's sauce provide a more complex bite.

Dave’s Hot Chicken slider sandwich
Dave's Hot Chicken uses the same bun supplier, Martin's, as Shake Shack.
I loved the restaurant's head-spinning artwork because it tells a story about the brand. This wall, shown, explains how the cofounders cobbled together $900 for the East Hollywood pop-up, which paid for tables and fryers.

Dave’s Hot Chicken decor
The first pop-up made $40 on opening day. Today, the average Dave's Hot Chicken restaurant generates about $3.4 million in annual sales. By comparison, McDonald's restaurants average $4 million in annual sales.

Dave's Hot Chicken
Dave's Hot Chicken fans gobble their food at the original parking lot pop-up.

Source: Technomic and Insider

This year, Dave's Hot Chicken is on track to open 70 to 75 locations in major markets in the US and Canada, including Washington, DC, Toronto, Brooklyn, Miami, Philadelphia, and Boston. The chain plans to add 700 restaurants over the next 10 years.

Dave's Hot Chicken
Overall, the jumbo tenders and the graffiti wall murals are the showstoppers at Dave's. The chain's made-to-order foods are prepared with high-quality ingredients. It reminds me of the early days of Shake Shack, one of the best better burger chains in the US. I expect Dave's to grow its fan base as it builds its hot fried chicken empire around the US.

Dave’s Hot Chicken decor
Read the original article on Business Insider
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By: [email protected] (Nancy Luna)
Title: I ate at the fastest-growing restaurant chain in US — the celebrity-backed Dave's Hot Chicken — and saw why it could be unstoppable
Sourced From: www.businessinsider.com/daves-hot-chicken-review-photos-2023-1
Published Date: Fri, 10 Feb 2023 10:00:00 +0000