Two retirees say their vacation was ruined after an airline flew them to the wrong island despite checking their tickets 5 times

• Two retirees traveling to Europe were accidentally flown to the wrong island.
• The duo said their tickets were checked five times but they were directed to the wrong plane.
• The airline apologized and said the mistake was due to "human error."

Two retirees were flown to the wrong island by UK-based airline Jet2 after being placed on a different flight even after their tickets were checked multiple times, several local news sites reported.

71-year-old Wendy Russell and 69-year-old Linda Trestrail reportedly booked tickets from Bristol Airport in the UK to the Spanish island of Mallorca, but instead ended up on the neighboring island of Menorca.

In comments shared with the Daily Mail, the duo said they only discovered the error when the pilot announced that they were landing in Menorca.

"You hear of bags going on the wrong flights but not people," Trestrail said. "You get compensated if you get delayed or lose luggage — but they lost us, not the bloody baggage."

The women said their tickets were checked five times, including at the gate desk and by a flight attendant on board — who checked they were in the correct seats but missed the incorrect destination.

When they arrived at Menorca Airport, they also learned that their checked luggage had arrived in Mallorca, they said.

In a statement shared with Business Insider, a Jet2 spokesperson apologized to the two women and described it as an "extremely isolated incident."

"The customers were taken to the incorrect aircraft, which is the responsibility of the third-party special assistance provider at the airport," they added.

"Upon boarding the aircraft, the incorrect destination on their boarding passes was unfortunately not identified and we apologise for this oversight which was down to human error.

"Although there was no security risk, we have of course investigated it as a matter of urgency, including with the third-party special assistance provider," they added.